# Does Litify Have a Client Portal? July 21, 2025 ![Brandon Burke](https://secure.gravatar.com/avatar/30dadeab87373446b5e229ce9a83736f8fce5e9b69d72593531ba7a325e0f1be?s=24&d=mm&r=g) Brandon Burke [General](https://casepulse.com/category/general/) [Litify](/integrations/litify/), one of the leading case management systems for law firms, **does offer a client portal**. However, it’s important to understand *how* it works. Rather than providing a fully integrated, branded client experience out of the box, Litify relies on **Salesforce Experience Cloud** (formerly known as Communities) to deliver portal functionality which comes with caveats. And while Experience Cloud is powerful, the result often feels more like a workaround than a client-first solution, especially for personal injury law firms that prioritize branding, automation, and a sleek user experience. ![Litify logo](https://casepulse.com/wp-content/uploads/2025/07/casepulse-client-portal-for-litify-min-1024x683-png.avif) Here are the common pain points law firms encounter when relying on Litify’s Experience Cloud-based client portal: ### Client Experience Gaps While functional, the portal often feels like a generic Salesforce extension rather than a consumer-ready app. There’s no dedicated mobile app, and real-time alerts typically require custom development. This results in a client experience that can feel out of date or disconnected, certainly not what clients expect from a modern legal team. ### License \& User Count Complexity Litify’s client portal users are treated as **Experience Cloud users** within Salesforce. Depending on your Salesforce license tier, this could mean additional per-user costs. For personal injury or disability firms working at scale, managing client licenses can be an administrative and financial burden. ### Customization Dependencies Want your portal to match your firm’s branding? Expect to hire a Salesforce consultant or train staff in Experience Cloud’s complex configuration options. Deep customization including automation, mobile optimization, and notification logic requires technical know-how many firms don’t have in-house. You’ll be working *around* Salesforce, not *with* it. In short: While Litify technically offers a client portal, the implementation is best described as *quirky*. It works, but it doesn’t wow. --- ## A Better Approach: CasePulse If your firm wants a seamless, modern client experience that integrates deeply with Litify and puts your brand first, consider CasePulse. CasePulse was built to do what the Litify/Experience Cloud combo struggles with: offer a true client-first portal with deep Salesforce-native integration. ### Real-Time, Native Sync with Litify CasePulse syncs directly with your Litify case data in real time with no middleware, no third-party connectors. It’s powered by Salesforce Lightning Web Components, giving it native performance while avoiding the headaches of Experience Cloud licensing. ### Fully Branded Client Experience CasePulse puts your firm’s brand front and center. Clients see your firm’s name, your logo, your colors not those of Salesforce. Even better,**your clients access the portal on your firm’s domain** and not a Salesforce-branded URL. This reinforces trust and presents a seamless experience from intake to resolution. Email notifications, SMS notifications, login screens, and the portal interface all reflect your firm’s identity, not a third-party platform’s. ### Automations That Save Time With CasePulse, your team can automate routine communication and client updates without writing a line of code. Invite clients to the portal automatically when a case opens, trigger document requests or milestone updates, and send follow-ups at key points, all connected to your existing Litify workflows. ### Client-Friendly Tools CasePulse delivers a sleek, intuitive experience that mirrors what clients expect from modern apps. They can: - View their case progress via visual timelines - Upload documents securely - Send and receive messages in a secure, logged environment - Receive automated updates in real time - Submit feedback via custom forms or Google reviews automatically. And all of this happens without requiring your team to manage Experience Cloud licenses or hire a developer to maintain the system. ## Feature Comparison: Litify’s Portal vs. CasePulse Feature Litify (Experience Cloud) CasePulse Portal Base Salesforce Experience Cloud Native Lightning Web Component and Custom Portal Platform Mobile-Friendly User Experience Limited; no mobile app Modern, responsive UI Client Notifications Salesforce-branded emails Branded email and sms firm communications License Complexity Requires Experience Cloud licenses No client licensing needed Branding Control Limited, requires consultant help Fully customizable, branded domain Real-Time Sync Possible but not native Built-in, real-time sync Automation Requires custom dev Pre-built automations included ## Final Thoughts Yes, Litify offers a client portal. But it’s powered by Salesforce Experience Cloud, a platform that, while flexible, introduces license complexity, branding limitations, and customization challenges that most PI firms don’t want to wrestle with. **CasePulse** is the modern alternative: purpose-built for legal teams, deeply integrated with Litify, and focused on delivering a branded, seamless experience to your clients without technical hurdles. If your firm wants to stand out, streamline communication, and elevate your client experience, **CasePulse is the better fit**. **Explore more at [CasePulse.com/features](https://casepulse.com/features/)** #### Ready to see what the portal can do for your team? [Book a demo](https://calendly.com/casepulse/demo)