Actionable advice for law firms and their clients - covering case management best practices, client care, and legal operations.
How modern personal injury firms are winning the battle for client trust In a past life, I worked in IT and Marketing for a successful personal injury firm. Back then, phone books were king, and “word of mouth” meant neighbors literally talking over fences. But the market shifted quickly. Google took over, and AT&T’s Yellow […]
Litify, one of the leading case management systems for law firms, does offer a client portal. However, it’s important to understand how it works. Rather than providing a fully integrated, branded client experience out of the box, Litify relies on Salesforce Experience Cloud (formerly known as Communities) to deliver portal functionality which comes with caveats. […]
Running a law firm today means dealing with lots of cases, clients, and deadlines. The right case management software can make everything easier by keeping you organized and helping you serve clients better. At CasePulse, we work with law firms every day to help them choose the best software and improve how they talk with […]
Would you trust a doctor who never asked if your treatment was working? Yet law firms rarely ask clients how they’re feeling during a case. Studies show that 84% of law firm clients won’t return after a bad experience (even if the outcome was favorable), and according to the Harvard Business Review, companies that systematically […]
If you’ve ever worked at a law firm, you know the drill that plays out countless times throughouteach day. Clients call constantly asking about their cases, creating an endless stream of interruptions that fragment your work. “What’s happening with my case?” “What are we waiting on?” “What is my attorney doing?” It’s the same questions, […]
The first 24 hours after a personal injury claim can be overwhelming. Learn what your clients need to know, and how your law firm can set the tone for a successful attorney-client relationship. When someone hires your firm for a personal injury case, those first 24 hours are more than administrative, they’re foundational. Clients are […]
Personal injury law has changed dramatically in recent years. Technology now plays a key rolein how attorneys manage cases, talk with clients, and deliver legal services. In 2025, successfulpersonal injury lawyers use digital tools to work more efficiently, keep clients happy, and getbetter results for their cases. Personal injury cases are different from other types […]
